At TransFluo, we value your privacy and are committed to safeguarding your personal and business information. This Privacy Policy explains how we collect, use, and protect your data when you access our platform and use our services. By using TransFluo, you consent to the practices described in this policy.
1. Information Collection:
We collect information to provide and improve our services, including:
Personal Information: When you create a merchant account, we collect your name, email address, business details, and payment information. This data is used to verify your identity, process transactions, and manage your merchant account.
Usage Data: We gather data on how you interact with our platform, such as device information, browser type, and pages visited. This helps us enhance the user experience and optimize our services.
2. Data Usage:
We use your information for:
Service Delivery: Your data is essential to process payments, manage accounts, and provide customer support.
Improving Services: Analyzing usage patterns helps us identify areas for improvement and develop new features to better serve your business.
3. Data Security:
Protecting your information is a top priority. We implement technical and organizational measures to secure your data from unauthorized access, loss, or misuse.
4. Third Parties:
We may share your data with trusted third-party partners, such as payment processors and analytics providers, who assist in delivering our services. These partners are contractually obligated to handle your data securely and only for specified purposes.
5. Cookies and Tracking:
We use cookies and similar technologies to improve your experience. Cookies help remember your preferences, analyze usage patterns, and tailor content for your business needs.
6. Communication:
We may send you transactional emails related to your merchant account, service updates, and promotional offers. You can opt out of marketing communications at any time via your account settings.
7. Variable Transaction Fee Policy
TransFluo applies a percentage-based transaction fee to certain services and payments processed through our platform. Please note that this fee may vary based on factors such as rate of exchange, transaction volume, payment method, or geographic region.
We strive to maintain transparency and fairness in our pricing structure. The applicable percentage fee will be clearly displayed before a transaction is completed. By proceeding with the transaction, you acknowledge and accept the fee as disclosed.
8. Data Retention:
We retain your data as long as necessary to provide services or comply with legal obligations. To delete your account, please contact our support team.
9. Changes to Privacy Policy:
We may update this Privacy Policy to reflect changes in practices or legal requirements. Revisions will be posted on our website, and continued use of Mya Marchant signifies acceptance of the updated policy.
Your privacy matters to us. If you have questions about this Privacy Policy or how we handle your data, please contact us at info@myafrique.org.